Terms of service

Terms of Service

OVERVIEW

Welcome to AuraGlow! The terms “we”, “us” and “our” refer to AuraGlow. AuraGlow operates this store and website, including all information, content, features, tools, products, and services related to offering you, the customer, a curated shopping experience (the “Services”). AuraGlow uses Shopify technology, which allows us to offer the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty, disclaimer, and limitation of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of legal majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our store is accurate, current, and complete and that you have all necessary rights to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to display as accurately as possible the colors and images of our products in our online store. However, please note that product colors or appearance may differ from how they are displayed on your screen due to the type of device you use to access the store and its settings.

We do not warrant that the appearance or quality of any product or service you purchase will meet your expectations or be exactly as shown or presented in our online stores.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. AuraGlow reserves the right to accept or reject your order for any reason, at its sole discretion. Your order will not be accepted until AuraGlow confirms its acceptance. We must receive and process your payment before accepting your order. You should review your orders carefully before completing the purchase, as AuraGlow may not be able to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we may attempt to notify you by contacting the e‑mail, billing address, or phone number provided at the time the order was made.

You may return or exchange your purchase only in accordance with our Refund Policy.

You represent and warrant that your purchase is for personal or household use and not for commercial resale or export.

SECTION 4 - PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless expressly stated otherwise, published prices do not include taxes, shipping, handling, or customs and import charges.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you supply is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY

We are not responsible for any delay in shipping and delivery. All delivery times are estimates only and are not guaranteed. We will not be liable for delays caused by the shipping carrier, customs clearance, or events beyond our control. Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, samples, images, graphics, product reviews, videos, and audio, and the design, selection, and arrangement thereof, are the property of AuraGlow, its affiliates, or licensors and are protected by international patents, copyrights, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services without our prior written consent. The unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted herein are reserved by AuraGlow.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave the Services to access these third-party materials or sites, you do so at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

AuraGlow operates with Shopify technology, which allows us to offer you the Services. However, any sale or purchase you make in our store is directly with AuraGlow. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and AuraGlow. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising out of or related to your purchase and transaction with AuraGlow.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read this policy.

SECTION 11 - USER COMMENTS AND SUBMISSIONS

If you submit ideas, suggestions, reviews, or other content (collectively, "comments"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, publish, and display such comments in any medium for any purpose. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes. You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to infringe upon or violate our intellectual property rights; (c) to harass, abuse, insult, or defame; (d) to upload or transmit viruses or any other type of malicious code.

SECTION 14 - DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND. WE DO NOT GUARANTEE THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

SECTION 15 - LIMITATION OF LIABILITY

IN NO CASE SHALL AURAGLOW, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVO, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, OR DATA LOSS ARISING FROM YOUR USE OF ANY OF THE SERVICES OR PRODUCTS ACQUIRED USING THE SERVICES.

SECTION 16 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless AuraGlow and our affiliates, partners, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service.

SECTION 17 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

SECTION 18 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where AuraGlow is legally registered.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at auraglowgold@gmail.com.