Shipping policy

Shipping & Delivery Policy

At AuraGlow, we are committed to delivering your SpectraEye device as quickly and safely as possible. Please review our shipping timeframes and processing procedures below.

Order Processing Time

All orders are subject to a processing time of 1 to 3 business days before they are dispatched. This timeframe allows us to complete order verification, quality control, secure packaging, and hand the parcel over to our shipping carriers. Please note that processing only occurs on business days (Monday through Friday, excluding public holidays).

Estimated Shipping Times

We are proud to offer fast and reliable shipping to our customers worldwide. Once your order has been processed and shipped, the estimated transit time is:

  • Standard International Shipping: 6 to 10 business days

Total Estimated Delivery Time: Taking into account both processing and transit times, you can expect to receive your order within 7 to 13 business days from the date of purchase.

Order Tracking

As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor your package's journey directly to your door. Please allow 24 to 48 hours for the tracking information to update in the carrier's system after receiving the email.

Customs, Duties, and Taxes

We work closely with our global shipping partners to ensure a smooth delivery process. While we strive to minimize any additional costs for our customers, please be aware that any unforeseen customs duties, import taxes, or local handling fees imposed by your country's customs office remain the responsibility of the customer.

Delayed or Lost Packages

While we always strive for timely deliveries, occasional delays may occur due to severe weather conditions, high seasonal shipping volumes, or customs processing delays. A package is not considered lost simply because it is experiencing a delay. If your order significantly exceeds the estimated delivery window, please reach out to us, and we will work directly with the carrier to resolve the issue.

Incorrect Shipping Address

Please double-check your shipping address during checkout. AuraGlow is not responsible for packages delivered to an incorrect address provided by the customer. If you realize you have made an error in your shipping details, please contact us immediately. We will do our best to correct it, but we cannot make changes once the order has entered the processing phase.

Contact Us

If you have any questions or concerns regarding your order's shipping status, please do not hesitate to contact our support team at: auraglowgold@gmail.com.