Privacy policy

Privacy Policy

Last Updated: 26/07/2026

AuraGlow operates this store and website, including the data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the “Services”). AuraGlow uses Shopify technology, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or when you otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean any data that identifies you or that could reasonably be linked to you. We may collect the following categories of personal information:

  • Contact Details: including your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: including payment card information, financial account details, transaction details, and payment confirmation.
  • Account Information: including your username, password, security questions, and preferences.
  • Transaction Information: including items you view, add to your cart, save, purchase, return, or exchange.
  • Communications with Us: including the information you provide when contacting customer support.
  • Device Information: including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information: including data relating to your interaction with the Services, such as how and when you navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: when you create an account, make a purchase, or communicate with us.
  • Automatically through the Services: via your device, cookies, and similar technologies.
  • From our service providers: when we hire them to enable certain technology or process information on our behalf.

How We Use Your Personal Information

  • To Provide, Personalize, and Improve the Services: We use your information to fulfill contracts, process payments, manage orders, and facilitate returns/exchanges.
  • Marketing and Advertising: We use your information to send you promotional communications and to show you online advertisements based on your activity.
  • Security and Fraud Prevention: To authenticate your account, offer secure checkout, and detect fraudulent or malicious activities.
  • Communications: To provide customer support and respond to your requests.
  • Legal Reasons: To comply with applicable laws or respond to valid legal procedures.

How We Disclose Personal Information

We may disclose your personal information to third parties under legitimate circumstances, such as:

  • With Shopify, vendors, and other third parties providing services on our behalf (e.g., payment processing, shipping).
  • With business and marketing partners to display targeted advertising.
  • When you direct us or consent to the disclosure.
  • In connection with a business transaction, or to comply with legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to provide and improve the Services. The information you submit will be transmitted to Shopify and third parties, which may be located in countries different from yours. For more information on how Shopify uses your personal information, please review the Shopify Consumer Privacy Policy.

Minors' Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors under the applicable age limit in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with personal information, please contact us to request its deletion.

Security and Retention

Please note that no security measure is perfect, and we cannot guarantee "absolute security". Do not use unsecure channels to send us sensitive information. We retain your personal information for as long as necessary to maintain your account, provide the Services, and comply with legal obligations.

Your Rights and Choices

Depending on where you reside, you may have the following rights regarding your personal information:

  • Right of Access: You may request access to the personal information we hold about you.
  • Right of Deletion: You may request the deletion of your personal information.
  • Right of Rectification: You may request correction of inaccurate data.
  • Right to Data Portability: You may request a copy of your data to transfer to a third party.
  • Right to Opt-Out: You may have the right to object to the "sale" or "sharing" of your personal information for targeted advertising.

International Transfers

We may transfer, store, and process your personal information outside the country in which you reside. If we transfer data outside the European Economic Area (EEA) or the UK, we rely on recognized transfer mechanisms such as Standard Contractual Clauses (SCCs).

Changes to this Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. We will post the updated version on this website.

Contact

If you have any questions about our privacy practices or wish to exercise any of your rights, please email us at auraglowgold@gmail.com. For the purposes of applicable data protection legislation, we are the data controller of your personal information.