Terms and Conditions

These Terms and Conditions govern the use of this website and the purchase of products from AuraGlow. By placing an order, you confirm that you have read, understood and accepted these terms.

1. Use of the website

By using this website you confirm that you are of legal age in your country of residence, or that you have the consent of a parent or legal guardian. You agree not to use this site for any unlawful purpose, and not to attempt to access, alter or damage any part of the site or its systems.

2. Products and descriptions

We make every effort to describe our products as accurately as possible, including specifications, materials and features. Photographs are for illustration purposes and slight differences in colour or appearance may occur depending on your screen settings and lighting conditions.

AuraGlow devices are personal care and wellness products. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Any results described on this website refer to cosmetic appearance and may vary from person to person. If you have a medical condition affecting your eyes or skin, or if you are pregnant, consult a healthcare professional before use.

3. Prices and availability

All prices are shown in the currency selected on the website and include applicable taxes where indicated. Prices may vary by country or region. We reserve the right to modify prices, promotions and product availability at any time without prior notice. Prices in effect at the moment your order is confirmed are the ones that apply to that order.

Despite our care, an occasional pricing or typographical error may occur. If a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund.

4. Orders and acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept, limit or decline any order, including cases of suspected fraud, unauthorised resale, incorrect pricing or product unavailability. If we cancel an order after payment, you will receive a full refund.

5. Payment

Payment is processed at checkout through secure third-party payment providers. We do not store your full card details. Your order is prepared once payment has been confirmed.

6. Shipping and delivery

Delivery times shown on the website are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, local delivery conditions or periods of high demand. Risk of loss passes to you upon delivery.

You are responsible for providing a complete and correct shipping address. Failed deliveries caused by incorrect address details may not be eligible for a refund, as set out in our Refund Policy.

7. Customs and import duties

For international orders, any customs duties, import taxes or handling fees applied by the destination country are the responsibility of the customer. These charges are not included in the product price or shipping cost and are set by local authorities.

8. Returns and refunds

Returns, refunds and cancellations are governed by our Refund Policy, which forms part of these Terms and Conditions.

9. Promotions and free gifts

Promotional offers, discounts and free gift items are subject to availability and may be modified or withdrawn at any time. Free gift items are linked to the purchase of the main product. If the main product is returned, any free gift received with it must also be returned, or its value may be deducted from the refund.

10. Intellectual property

All content on this website, including text, images, graphics, trademarks and design elements, is our exclusive property or is used with permission. It may not be copied, reproduced, distributed or used without express written authorisation.

11. Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for indirect or consequential damages arising from the use or inability to use our products or this website. Nothing in these terms excludes or limits liability where it cannot lawfully be excluded, including mandatory consumer rights.

12. Changes to these terms

We may update these Terms and Conditions from time to time. The version published on this website at the moment of your purchase is the one that applies to your order.

13. Contact

For any question regarding these Terms and Conditions, contact us at: auraglowgold@gmail.com