Privacy Policy
This Privacy Policy explains how AuraGlow collects, uses and protects your personal information when you visit our website or make a purchase.
Information we collect
Depending on how you interact with our store, we may collect:
- Contact details such as your name, email address, shipping address, billing address and phone number.
- Order information such as the items you buy, your order history and delivery details.
- Payment information processed securely by our payment providers. We do not store your full card details.
- Device and usage information such as your IP address, browser type and how you navigate our site, collected through cookies and similar technologies.
- Communications that you send us, for example when you contact customer support.
How we use your information
- To process and deliver your orders, and to handle returns and refunds.
- To communicate with you about your order or your enquiries.
- To send you marketing communications, where you have given consent. You can unsubscribe at any time.
- To detect and prevent fraud and to keep our store secure.
- To improve our products, website and customer experience.
- To comply with legal obligations.
Who we share it with
We share personal information only where necessary, with:
- Shopify, the platform that hosts and powers this store.
- Payment providers, to process your payment securely.
- Shipping and fulfilment partners, to deliver your order.
- Analytics and marketing services, to understand how our store is used and to advertise our products.
- Authorities, where required by law.
We do not sell your personal information.
Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences, measure traffic and show relevant advertising. You can manage or block cookies through your browser settings, although some parts of the store may not work correctly if you disable them.
International transfers
Your information may be stored or processed outside your country of residence. When information is transferred outside the European Economic Area or the United Kingdom, we rely on recognised safeguards such as the European Commission Standard Contractual Clauses.
How long we keep it
We keep your personal information for as long as needed to fulfil the purposes described in this policy, including to comply with accounting, tax and legal obligations, and to resolve any disputes.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request that we correct inaccurate information.
- Request that we delete your information.
- Receive a copy of your information in a portable format.
- Object to or restrict certain processing.
- Withdraw your consent at any time, where processing is based on consent.
- Opt out of marketing communications.
To exercise any of these rights, write to us at auraglowgold@gmail.com. We may need to verify your identity before processing your request.
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
Children
Our store is not intended for children. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, contact us and we will delete it.
Security
We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will always be published on this page.
Contact
For any question about this Privacy Policy or how we handle your data, contact us at: auraglowgold@gmail.com